Ribbon & Tissue
FAQ
The product I want is sold out, when will it restock?
If it says sold out, it is sold out. (for now) We are re-stocking our materials as quickly as possible.
Shipping
When will my order ship?
Orders typically ship out within 2-3 business days unless otherwise noted.
During peak season, orders can take up to 7 business days to process because we are handling a high volume of orders. These seasons include: Launch Days, Black Friday / Cyber Monday weekend, Christmas and other sale times.
You can always check the status of your order by clicking the button inside your “Order Confirmation” email. The button says “View My Order.”
Can I change my order?
If we have not shipped it out yet, we will give you a 12-hour window of time after you place your order to make changes.
After this 12-hour window we are unable to make any changes to order details once an order is submitted through our shop.
For support regarding your order (refund or exchange) please email us at sharonp@potratzpalmettodesigns.com
My order says "delivered" but it has not arrived.
If your package was marked as delivered but you have not yet received it, please take the following steps:
- Wait 24 hours. Very often USPS will mark an order as ‘delivered’ prematurely. So please give it 24 hours prior to reaching out.
- Was your order delivered to the parcel locker? Sometimes the post office will hold your package in a parcel locker inside the post office. Double check the tracking details from your email.
- Check with neighbors to see if the package was left there. Reach out to your local post office. Share the tracking number with USPS. We recommend going to USPS in person.
If after you do that you still can’t find your package, we can definitely help you. Please email us at help@potratzpalmettodesigns.com , and we will be more than happy to send you a replacement if needed.
Can I return or exchange my product?
We can definitely help you with exchanges and returns. You must ship back the original product to our warehouse in order to receive the refund or exchange no more than 30 days after the order was placed.
Please email us at help@potratzpalmettodesigns.com , and we will be able to help you start the process. Customers pay shipping to return products.
